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Frequently Asked Questions

We want to ensure you get the assistance you need at your fingertips. Please see our frequently asked questions below. Don't hesitate to let us know if you need further assistance by contacting us.

Do I Have to Pay to Sign Up?

No, there is no sign-up fee, and no credit card required at sign up.

What are your air freight rates?

SG Xpress charges $550 per pound on any package shipped via air with us.

Do I Have to Pay to Sign Up?

No, there is no sign-up fee, and no credit card required at sign up.

Are there any items that I cannot ship with SG Xpress?

Please see here to view a list of all restricted items

Can I use SG Xpress' credit card to shop from any site?

You may use SG Xpress credit card to shop from any online site except Polo Ralph Lauren, Adidas, Charlotte Russe & Light In The Box.

What is Import Fee?

Import fee is a percentage imposed on the import of goods that exceed the duty free threshold.

How is the Jamaican  Dollar equivalents calculated for my item purchased in U.S. Dollars?

The Jamaican Dollar equivalent is calculated by the daily accepted exchange rate.

How can I track the status of my package?

Your package can be tracked by logging into your customer portal and you will also receive email notification with updates regarding the status of your package.

How often do you ship to Jamaica via air?

SG Xpress ships to Jamaica twice per week, on Mondays and Saturdays.

How can I shop online if I don not own a credit card?

If you do not own a credit card, Sg Xpress will allow you to use our credit card to shop online.

Are there any items that I cannot ship with SG Xpress?

Please see here to view a list of all restricted items

Via air, how long does it take for my package to arrive in Jamaica from your Miami Warehouse?

Via air, package arrive in Jamaica on Mondays and Fridays. In order for your package to be a part of either days shipment, your package must arrive at our Miami Warehouse at least 3 days prior to either shipment days.

What are your opening hours?

Monday -  Friday 9:30am - 5:30pm

Saturday 10am - 3pm

Can I send a barrel to Jamaica using SG Xpress?

Yes, barrels can be shipped to Jamaica with SG Xpress via sea.

Can friends and family send me packages from their personal location through SG Xpress?

Yes, friends and families cam send you packages using your U.S. mailing address that you would have provided them with. This must include your full name and SG Xpress account number.

How soon can I pick up my package after it gets to Jamaica?

After you have received your "ready for pick up" email notification, you will have 14 days to retrieve your package/s in order to avoid storage fees.

Why am I not receiving any notification on the status of my package?

There can be a number of reasons as why you have not received any updates for your package: 

1. Your Inbox may be full

2. Your email may be going to your spam/junk folder. 

3. Are your package falls under the non-user session.

What is handling and insurance fee?

The handling and insurance fee is applied by SG Xpress when packages are available in office.

What happen to packages not collected?

Packages not collected after 120 days will be subjected to our company's auction where the item(s) will be sold to recover the cost incurred. 

For Jamaica, Quick and Reliable Shipping Services and Solutions